mobile phones, desires, frustrations and musings

I mentioned in my last post that my current phone is a Motorola RAZR2 V8. I got this because of its shape (nice to hold), large screen and large keys. These may not sound like funky features but are actually what are important to me.

I look at the iphone and nokia n95 with envy, the answer to all my problems is in these phones. Why? Which one? Why do I crave these when I do not use the features on my current phone.

What would I use?

  • I like the idea of pain free web on my phone, checking train times, check cd prices on play.com while walking around HMV, reading rss feeds on the train.
  • I like the idea of pain free web without constantly worrying about usage costs, i.e. wireless where available.
  • I liked my old palm pilot. I remember getting a train to Plymouth in December a few years a go (for my sister’s graduation) and wrote all my christmas season’s-greetings cards, palm pilot sat there on the little table as the reliable source of addresses.
  • I’m passionate about everything syncing with everything (another blog post me thinks). I remember in 2001 being frustrated at not being able to sync phone/palm/yahoo/PC (I got close with truesync, just missing the phone). In 2008 I still can’t get this all to work.
  • That includes syncing calendar
  • shopping lists, reminders and e-post-it notes are useful to keep in your pocket, and therefore phone.
  • Cameras and video/sound recorders are great, I was cynical of these until I realised the potential of taking pictures when you least expect it (and don’t have a phone) AND have a cable to move the files off the phone.
  • Media (pictures, videos, audio) would be much more useful if it just sync’d with something else when it had a wireless connection. Something else = PC, or decent online app (a la Google/Yahoo/flickr, NOT some rubbish in-house done-on-the-cheap company app.
  • GPS on a phone sounds cool. I don’t have a car but i see loads of potential (what IS the quickest way to walk from town, where am i, what’s that building/thing i can see, I’m late and need to get to a conference/meeting from this tube stop pronto..)
  • Music/video on a phone is good if it just works, as in Apple works. Putting music on the phone needs to be easy and pleasant, playing it by album, artist, random, not just per song, when phone rings/txt phone reacts in a thought out way, I don’t want to be deafened or forced to answer, or loss where i am in an album, or have to quit a music player.
  • I’m not a gaming person but a few games to while away the odd minute would be nice (god I miss worms), I always thought finding cool games to download would be easy but it has always eluded me.
  • I would use my phone as a read/write device if it has: a large screen, a touch screen for the web and a qwerty keyboard (for note taking, docs, etc).
  • Itemised voicemail messages (iphone) seem like such a brilliant and obvious idea, seeing the dreaded ‘5 voicemail messages waiting’ txt makes me put of listening to them!
  • It needs to act like a mobile thingy gadget, not phone with bits added on.

So what are the current contenders…

iphone

First, the iphone, like the ipod isn’t just a trendy fashion accessory, once the fuss died down a close look shows that is set a new standard.

What’s good about it?

  • Design
  • View voice mail and select which one you want to listen to (this is a brilliant idea, I have a very strange dislike of dialling my voicemail to find out which frustrated soul has been trying to ring me, especially when there are a lot of messages).
  • User interface
  • Internet connectivity.
  • good sync’ing (i think?)

Perhaps the most important aspect was the user interface. Phones have played music for a long time, but always had a bolted on feel. Often stuck away in a sub-menu, and requiring a 3rd party application, and often wasn’t easy to listen to music while doing other things (especially when you just wanted to skip a track, or swap between a phone call and music). I think some techies didn’t get this, especially the slashdot group-think type, by comparing lists of features and specification numbers they would argue that the iphone is nothing special, but they didn’t seem to appreciate that for most of us it can be the small things such as how they are implemented which makes all the difference.

It also got the web right. While Opera Mini Browser is fantastic, and copes with websites well, nothing beats seeing a webpage how you would expect to see it on a PC. The fact that many sites should work better on a phone is not the point (though a good point, a well crafted stylesheet for the small screen size would ensure a design heavy 100px wide page can be rendered nicely on a mobile and just include the essentials).

Iphone cons:

  • no GPS
  • Camera has bad reviews
  • Limited extra apps, and games
  • no proper keboard, all reviews suggest the screen keyboard is fine but ‘takes getting used to’

Nokia n95 / n96 / n82

OK confused. Until recently the N95 was seen as the must have Nokia smartphone, they recently released the N95 8Gb which fixed a lot of the problems with the N95 (eg stability), but now I’m seeing people refer to the N82 as the N95 Successor, and meanwhile seeing that the N96 is on the horizon as well.

The Nokia’s have all you could need feature-wise: loads of apps, good camera, multimedia, GPS and an accelerometer, plus every connection method you could want. However, no touch screen and no Querty keyboard (and small numeric keys) make input a pain. Plus The Nokia’s interface/stability has been critised. It just don’t have a look or brilliant user experience of the iphone, or any phone with a large touch screen. I would be worried after spending money on such a good phone that the limited input options would mena I would not use it as much as I would want (small numeric keys = difficult to take notes / add to-dos, no touch screen mean less than ideal web browsing experience).

Palm

The Nokia N95 and Apple’s iPhone have been compared endlessly, but in my mind another contender is the Palm 750 (and similar models). I like the large touch screen and the keyboard. Running Windows Mobile is good and bad. Good in that it will sync with standard PC software and use familar apps that have wide support (windows media player), bad in that all these apps aren’t as good as the Apple alternatives that of course the iPhone will sync with. At the end of the day, Windows Mobile doesn’t give me the warm fuzzy feeling or feel good factor, but better than crappy phone manufacturer’s software, and does work. Other downsides include the 1.3 megapixel camera (the same as my first camera, not good) and no GPS.

Others

Blackberry have some interesting phones, similar to the Palm above.

T-mobile have a T-mobile branded phone which has a slide out querty keyboard and touch screen.

Conclusion #1

I’m not getting a new phone in the near future so this is all irrelevant.

Conclusion #2

GPS is cool, so is the iphone. What’s key is not just a feature but that is is usable: easy to enter information and view, easy to sync with other systems, automated sync and it needs to feel like part of the device, not just an awkward add on. A cool document editor is no use if you have to use some tiny numeric keys to enter text and the files require manually moving to another device. Wireless seems like another must, paying by the kb to browser the web or download a file when you in sitting next to your wireless broadband is silly.

I’ll watch the Nokia N96 with interest, and reckon a Nokia model with a touch screen (web browsing) or qwerty keyboard (note taking, email) would be a serious contender.

The iphone is another obvious choice, and I like the fact it is Apple and not a MS Mobile based. It’s on screen keyboard, lack of GPS and limited applications at present are my main concerns (again, I’m not a gaming person but a few simple-but-fun games would be nice).

Be interesting to watch how these models are updated, and which new models come out in the next few years.

[this is one of three posts about mobiles (in my head it was going to be one but released I had too much to rant about), see mobiles (naming) and the self obsessed mobiles (and me)]

mobile phones (and me)

I want to talk more about mobile phones. Earlier I talked about why I think they have the wrong name, now I want to talk about ‘the phones in my life’, I can’t promise this will be captivating reading but I know as if I don’t write this now it will come up in later postings as the mother of all tangents, so better to do it now as its own entry. Apologies for such a blatant me me me post.

My first mobile looked like this . It was near the end of my second year of uni (bday pressie). When I started Uni only a few had them, mainly the posh ones, by the end most did. The phone took a credit card size sim card! (the photo was scanned in during my last year of University and put on the webserver running in my halls based room – the contents of that webserver can be found here. If you think it can’t get any worse, it can. I scanned in a pair of my socks and stuck in online, and showing a firm understanding of privacy issues put scanned in copies of my student id cards there too. I need help)

After a year that contract ran out, I was mobile-less for a few months until I got a BT Cellnet contract from the link. The phone was a blue panasonic g250. I loved it.

Now the the deal I got from the Link at the time was fairly common but unheard of now. Pay up front for a year for about 80 quid, and you were considered to be on the same contract as those paying £18 a month, bargain.

Each year they would phone you up to see if you wanted to renew it, you’re mutter something about the handset not being very good, and it all being quite expensive, and they would normally offer you a free handset (well, every other year).

So a couple of years later I joined the masses and got a Nokia (3310), again excellent phone, and I jumped up and down like an excited thing when I got it through the post (I can still remember exactly where it – and its box – were on my desk when it was charging just after opening it). In hindsight it wasn’t that different to the Panasonic, but of course when camera phones and colour screens don’t exist and ‘big memory’ means you can hold 20 texts the little things impress. It did have an important feature: snakes! It should be the law that all phones have this. Every phone since has had crap games.

A year later (~2002) or so I got upgraded again, this time it was a Nokia 8210. This was at a time that smaller always meant better, as big had meant really big. In hindsight, many years later when I found the 3310 at the bottom of a draw, I released this wasn’t true. It was fiddly to hold to your ear (imagine trying to hold a pen next to your face, you have to use a two finger pinch, not comfortable for long periods), and the buttons were too small for my fingers when it came to txt’ing. This model was famous for going wrong but I had better luck than most.

Around 2004 I really needed a new phone. The 8210 was getting temperamental and things had moved on. This was the first time I looked round on the web for reviews before going for one. I got the Sony Ericson t610. Just like all my other phones, I was excited like a little child. Oddly I wasn’t that fussed by the camera and hardly tried it. Probably because there was no easy way of downloading the photos which made them a little pointless. I finally had a colour screen, real music for ringtones (which I instantly set as a ringing sound) and generally a more sophisticated phone all round, a different world to the Nokia.

A couple of years later, the joystick on the Sony Ericson started to play up (which meant lots of txts sent accidentally). I wanted a Motorola RAZR. Why? I liked big screen, I liked big keyboard, and I liked the idea of the closed phone being less easily damaged when I constantly sat on it while it was in my pocket (which had been the story of every phone I owned). It was free (on my still stupidly good value pay once a year contract). The shop assistant confused  me by asking if I wanted the V3i or the V3X, I went the the Motorola RAZR V3X, and it was a good choice. I found the large rectangular clam shell (which opens so that the two halves are at a slight angle to each other) was very natural as an actual phone and was very comfortable to hold. I haven’t had a landline for years so as it is the only way to make calls this is fairly important. I also liked that it used a USB connection for recharging and connecting to a PC (same type as a camera), though it was annoying that you had to install the CD-ROM based software before it would recharge or let you access the files, a real pain when you were low on battery and near a PC but didn’t have the software installed.

That was another thing, the software was crap. The phone, like most, had a calendar, contacts, to do lists, notes, etc. These could have been useful, but only if they sync’d with other web/pc applications. The other really annoying thing was that you couldn’t set a recurring alarm clock. As someone who had used his phones as alarm clocks for years this was annoying, it was something I just presumed come as standard. I was also impressed that it came with various accessories such as headphones/headset, and a memory card.

About 8 months in the phone started to play up. First just switching itself off, then doing odd things and then it just stopped. It took it in to 02 who sent it away for repair. Then they phoned me, it needed a software update and it would cost £30. I was pissed off, 30 pounds for a software update, while in warranty. I could have understood it if it was a hardware thing, which needed replacing and could have been due to my own misuse, but a software update. I decided to think about it but in no time it had been sent back to the local 02 shop and was too late.

So Autumn 2008, having had to revert to the Sony Ericson for a while I finally got a new phone, the Motorola RAZR2 V8. Yes I know, why get another Motorola based on my last experience. To be honest it was the shape. I really like the design, other clam shells are smaller and have a pebble shape, quite small. This was comfortable to hold, and had a good sized screen and keys. It was clearly a step on from the last model. Better camera (though only one, the V3X had two), most importantly vastly improved alarm setting options! Slightly annoyingly due to the smaller size it had a thin USB port, just means it needs a different cable to other gadgets. The V3X has a flash, which I never used as a flash, but you could set it to stay on and it was an excellent touch when leaving the office in the dark :) . It was amazing how I miss this feature, even if they didn’t design it as such. The software had clearly been updated but perhaps not as much as I would have liked in parts, and the PC software was still lame.

It has two screens, the one on the outside is a touch screen. Oddly, this is only used when displaying music controls, and in a limited way. They could have made much more use of this, a real shame. I don’t use it as a much player. Why? First it is the software, its a pain moving files on to there, secondly the interface on the phone. Thirdly you need to use the headset which fits the small usb port on the phone. As I find this very useful for long conversations I’m reluctant to carry it around with me where i will almost certainly loose it.

Odd thing was the jumping up and down like a happy thing was gone. I used to find getting a new phone and equivalent to being told world peace and and end to hunger had been found. No. it was better than that. But somehow the excitement had more or less gone. Have a funny feeling it would soon come back if I got an iphone or Nokia N95 though.

Soon after getting my original RAZR (V3x) I ended up moving off the yearly contract and on to a monthly plan. Basically because I forgot to phone up and renew it. When I wanted to get the V8 they explained that on my contract it was £80, but on the next contract up it was free. The ‘next contract up’ worked out as a bit more than £80 extra a year, but of course I was getting the phone AND better talktime/txts. Oddly the new contact meant any off peak calls I paid for would be 20p a min not 5p (or 2p, i forget), quite a lot more. But here is the funny thing. I went for the new deal, watched the staff member fill out the online form, and put it through the till. She must have done it right as I got a letter thanking me for moving to the new contract and txts regarding the special offers related to the new deal. All that, but they never actually moved me to the new contract! I still pay the same amount and the bill shows me on my old contract. What sort of system do the have where I get the letters and confirmations and the new phone but never actually move to the new contract.

Anyway, I want to talk about why I don’t make more use of the features of the current phone and my musings about the current top-of-the-range offerings. But that’s another post.

Mobile Phones (naming)

First up… The name is wrong. I hear people rant I don’t want a camera on my phone. That’s reasonable. I don’t want my TV to make coffee. You say phone and people think thingy with numbers, a little speaker on one end and a little microphone on the other. It should also go ring ring when someone is calling your number (unless you are in the US, in which case is should just go riiiiing, but enough conversation on the transatlantic differences in ring style already). Only an idiot would want a camera on said device.

A camera on the other hand very much needs the ability to take photos. In fact many would argue that it was failing in one of its core functions should its feature list not contain ‘taking photos’.

Same for your PDA, you want your PDA to have all that contacts, diary, notes stuff (in such a way that it never ever syncs with all the applications you need it to, grr).

Of course, we all know (because all readers of this site are smart, attractive people, god we are great) that  what has happened is that the small box thing most of us carry around has just merged most of these functions. This is sensible, it means we can carry less gadgets in our pockets, and we have things like a camera or mp3 player available to use when we least expected we needed it. Plus these things share a lot of things in common: battery, storage, software, screen, input. To make a phone a camera just requires adding the actual camera bit (note my highly technical term there).

So the ‘talking on phone’ bit is really just one small part of it all. But somehow the name has stuck. It’s not so much a mobile phone as a mobile thingy gadget. Some would say thingy gadget doesn’t sound so good as a name.

You can see this most in kids. You can stand in your local 02 shop (and why wouldn’t you stand around in a crushed shop full of annoying people for fun) and hear comments like:

  • [stressed mother] “well if you must have one then it will be from that range” (points to el cheapo mobiles)
  • [kid] “god, no way, can’t be seen dead with that, its like got nothing” (you’re impressed by my realistic kid street talk no?)
  • [mother] “but it is better than the one I’ve got” (waves nokia 3310 in front of kid’s face)
  • “as if i would ever have a phone as bad as yours”

The thing is that kid is not thinking ‘as soon as i get this i can occasionally make the odd call to alert mother that my bus is running late’. No, you will be shocked to hear they are not thinking this. Instead they are running through a mental checkist in their head when reviewing a phone:

  • can i play loads of dire music to an entire train carriage? [tick]
  • can i  bluetooth loads of dire songs from my mates in a legally questionable manner? [tick]
  • can i download loads of funny (i.e. lots of swearing) videos, sound clips and pictures and impress all my mates? [tick]
  • can i swap all of the above with anyone i meet? [tick]
  • can i take endless pictures and videos of everything ? [tick] (oh and as an aside, I am always disappointed at the average child’s inability to develop a coherent archiving and storage plan for the  photos and stuff which are often only left on the camera until the inevitable day it is lost/broken, the kids today… what are they like)
  • can i sign up to loads of premium txt services which send ring tones plus all of the above, then deny all knowledge of ever doing so when parental-unit sees the bill? [tick]

Notice something? only the last one actually requires them to have any credit/phone-functionality. Kids say they want a phone, but actually want a multimedia device for music, video, pictures and sharing. If it so happens to allow them to talk to others further than shouting distance, then thats just an added bonus.

Old gits moan about why phones have all these none phone like features. but it isn’t a phone, it is a multi functional gadget which so happens to include phone like functionality. ‘What’s that you’ve got there?’, ‘ah my new camera… which also comes with built in mp3 player, contacts list and can act like a phone too!’, ‘pah in my day a camera was a camera why would you want a phone in your camera for’.

Still, wouldn’t mind a phone (sorry, mobile thingy gadget) that makes a good coffee.